Frequently Asked Questions
Everything you need to know about your Hell Bunny order.
What is the standard shipping time for orders?
We aim to process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I determine the right size for me?
Our garments are designed to follow vintage-inspired tailoring. We provide a detailed size guide on every product page with measurements for bust, waist, and hips to help you find your perfect fit.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all tags attached to be eligible for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for buy-now-pay-later convenience.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.